Our website is currently undergoing scheduled maintenance to improve your experience. Some features may be temporarily unavailable during this period. We apologize for any inconvenience and appreciate your patience.

LeaseDirect

Frequently Asked Questions

General Questions

Insurance

Charges on your Invoice

Document Requests

End of Lease

Payment Processing

Service & Usage

Taxes

Technical Questions

Frequently Asked Questions

General Questions

How do I contact Customer Service?

Where can I find my contract and account number?

How can I update my billing address on my invoice?

How can I update my equipment address on my contract?

Insurance

Is insurance required for my contract?

Can I use my own insurance and if so, what is required?

What happens if I don't provide proof of insurance for my financed equipment?

Charges on your Invoice

Why am I being assessed a late charge?

What is the difference between a late charge and a finance charge?

Why am I being charged a Documentation (or Origination) Fee?

Document Requests

Can I access my Agreement/Contract online?

Can I get a copy of my invoice online?

Can I see my payment history online?

End of Lease

What are my end of lease options?

Can I request an early buyout quote?

Payment Processing

How can I make a payment online?

How do I enroll in or manage AutoPay (Direct Debit)?

Can I make a future dated payment?

Can I change my payment amount?

Do you accept debit or credit cards?

Service & Usage

How can I get service on my equipment?

Where can I get help with questions about Usage Overages or Maintenance Billing?

Taxes

Why am I being invoiced for property tax on my contract?

I am tax-exempt. Why would I still be charged for property taxes?

Why am I being charged an administrative fee on my property tax invoice?

How do I request a sales tax exemption on my invoice?

Why is sales tax charged on my property tax?

Technical Questions

If I have more than one contract, do I need more than one online account?

How do I register for an account?

How can I reset my password?

How can I retrieve my username?

How do I update my email address associated with my login?

How can I remove an outdated login or a former employee's access?

What should I do if I am unable to log in after trying all available reset options?

What is Multi-factor Authentication?

What email address is the Multi-factor Authentication code going to?

How do I change the email address where the code goes?

Can I opt out of Multi-factor Authentication?

Will I receive a payment confirmation email for my one-time payment?

Will I receive a payment confirmation email for my automatic payments?

What email address are the confirmation emails sent from?

What email address are the email invoices sent from?